All items from the Personalized Birthstone Collection and Personalized Letter Collection (Initials, Names, and Words) are custom-made to order. If you wish to return a Personalized item, we charge a 30% restocking fee after inspection of the item. The item must be returned within 30 days from the date of purchase. Please double check your choices of the letters and stones as well as the length. Feel free to contact us with any questions or concerns..