Below is a list of our most frequently asked questions. Should your question not be listed below, please contact us and we would be happy to help you!
How does the jewelry come?
All of our items come delivered in a gift box with a ribbon and includes a luxurious pouch that is perfect for travel. We do not include any paper receipts or invoices. All of the transaction information is digital. If this is an international order, please note that we do need to include a brief description for customs purposes.
Can I add more birthstones to my item at a later date?
Absolutely! We are happy to add birthstones to your item as your family grows! We charge $65 for the first birthstone and $20 for any additional stone (if the additional stones are added at the same time). This cost includes shipping both ways, materials and labor. Please click here to make your selection!
Can I add Letters to my existing Birthstone Necklace or Bracelet?
We can definitely to add letters to your Haverhill Birthstone Necklace or Bracelet! We charge $105 for the first letter and $60 for each additional letter (if the additional letters are added at the same time). This cost includes shipping both ways, materials and labor. Please click here to make your selection!
I received my necklace and would like it to be longer, what are my options?
We certainly would like you to feel comfortable in your necklace! You have 2 different options for making your necklace longer.
Can I make my necklace shorter?
To make your necklace shorter, the cost is $30 which includes insured shipping both ways.
How do I determine which length necklace to purchase?
Necklace length mostly depends on body build. Typically, for a slender or petite woman, 16" falls just on the collar bone and is ideal for everyday use. For more of a choker look on a slender woman, 15" is best. For athletic and larger builds, 18" is most popular for everyday use. For a longer look and/or for wider necks, 20" is most comfortable. As we mentioned above, we are happy to make your necklace longer after purchase but it is more cost effective to make a necklace shorter, rather than longer so it's best to be safe and purchase one size up if you are not sure.
If the bracelet is a gift and you do not want to ask the recipient to measure her wrist, keep in mind that 6.5" is a small, 7" is a medium and 7.5" is a large. Each size has an additional 1/2" chain extender attached to leave some wiggle room.
Yes, we use solid 14k yellow gold and white gold for our Personalized Birthstone Collection.Do you ship internationally?
How do I know which international delivery option to choose?
You will be able to choose from four different delivery methods. The first three options do not include payment for customs fees. The final option stating "Taxes and Duties included" allows you to pay for your customs fees up front.
Please Note: If you do not choose the "Taxes and Duties included" option, you will be required to pay customs fees upon delivery, which could result in a delay in the receipt of your package.