FAQs

Below is a list of our most frequently asked questions. Should your question not be listed below, please contact us and we would be happy to help you!

How does the jewelry come?

All of our items come delivered in a gift box with a ribbon and includes a luxurious pouch that is perfect for travel. We do not include any paper receipts or invoices. All of the transaction information is digital. If this is an international order, please note that we do need to include a brief description for customs purposes.

Can I add more birthstones to my item at a later date?

Absolutely! We are happy to add birthstones to your item as your family grows! We charge $65 for the first birthstone and $20 for any additional stone (if the additional stones are added at the same time). This cost includes shipping both ways, materials and labor. Please click here to make your selection!

Can I add Letters to my existing Birthstone Necklace or Bracelet?

We can definitely to add letters to your Haverhill Birthstone Necklace or Bracelet! We charge $105 for the first letter and $60 for each additional letter (if the additional letters are added at the same time). This cost includes shipping both ways, materials and labor. Please click here to make your selection!

I received my necklace and would like it to be longer, what are my options?

We certainly would like you to feel comfortable in your necklace! You have 2 different options for making your necklace longer.

You can purchase a chain extender (2" is $40 and 4" is $65) or we can add 1" to your necklace for $55, 2" for $75 or 4" for $95, which includes insured shipping both ways. If you would like us to make your necklace (or bracelet) longer, please click here to make your selection! 
 

Can I make my necklace shorter?

To make your necklace shorter, the cost is $30 which includes insured shipping both ways. 

How do I determine which length necklace to purchase?

Necklace length mostly depends on body build. Typically, for a slender or petite woman, 16" falls just on the collar bone and is ideal for everyday use. For more of a choker look on a slender woman, 15" is best. For athletic and larger builds, 18" is most popular for everyday use. For a longer look and/or for wider necks, 20" is most comfortable. As we mentioned above, we are happy to make your necklace longer after purchase but it is more cost effective to make a necklace shorter, rather than longer so it's best to be safe and purchase one size up if you are not sure. 

How do I know what length bracelet to purchase?

If the bracelet is a gift and you do not want to ask the recipient to measure her wrist, keep in mind that 6.5" is a small, 7" is a medium and 7.5" is a large. Each size has an additional 1/2" chain extender attached to leave some wiggle room. 

If you would like to measure your wrist, we suggest using a string to measure. If you do not have string, you can even use dental floss. Wrap the string around the widest part of your wrist, just above the wrist bone. Measure the length of the string with a ruler. Take that measurement and add about 1/4 of an inch for the optimal length. So, if your wrist measures 6 3/4", 7" would be ideal. You can determine if you would like to go bigger or if the 1/2" extender is ample. Some people prefer a more fitted bracelet while others prefer it loose. 
Can I have a custom length made in a bracelet or necklace?
Yes! On occasion, we get requests for lengths that we do not offer. Please contact us  and we will let you know what is possible and what the cost with be. 
What is the best way to determine my ring size?
Our best advice to determine ring size is to order one of our free ring sizers! We mail them them out to you on the next business day.  Please limit one ring sizer per customer. Order a ring sizer here.
If we have a ring in stock that is not in your size, we will size that ring free of charge before shipping. If you order a ring and receive it and then determine that it is not the correct size, we charge $35 to resize your ring, which includes insured shipping both directions. 
What size are your gemstones in the Birthstone Collection?
The gemstones we use in our Birthstone items are 4mm. They are just a little larger than 1/8". 

Are your gemstones real?
We proudly use natural and sustainably grown gemstones. The gemstones that are sustainably grown are rubies, emeralds and sapphires. Our sustainably grown stones are lab grown, they are clones of actual stones, they are not synthetic. All of the other birthstones we use are mined from the earth. 
Is the gold you use real?

Yes, we use solid 14k yellow gold and white gold for our Personalized Birthstone Collection.

Do you ship internationally?
Yes, we ship anywhere worldwide. You will see different shipping options based on your address when you check out. 

 

How do I know which international delivery option to choose?

You will be able to choose from four different delivery methods. The first three options do not include payment for customs fees. The final option stating "Taxes and Duties included" allows you to pay for your customs fees up front.

Please Note: If you do not choose the "Taxes and Duties included" option, you will be required to pay customs fees upon delivery, which could result in a delay in the receipt of your package.

What is your warranty and returns policy?
Please visit our Returns Policy & Product Warranty page