FAQs

Below is a list of our most frequently asked questions. Should your question not be listed below, please contact us and we would be happy to help you!

 

Can I add more birthstones to my item at a later date?

Absolutely! We are happy to add birthstones to your item as your family grows! We charge $60 for the first birthstone and $40 for any additional stone. This cost includes shipping both ways. Please contact us to arrange for this to happen!

Do you ship internationally?

We ship anywhere worldwide. You will see different shipping options when you check out, including options for paying duties up front. 

I received my necklace and would like it to be longer, what are my options?

We certainly would like you to feel comfortable in your necklace! You have 2 different options for making your necklace longer.

You can purchase a chain extender (2" is $40 and 4" is $65) or we can add 2" to your necklace for $75 or 4" for $85, which includes insured shipping both ways. If you would like us to make your necklace (or bracelet) longer, please contact us and we will email you an invoice to get this started!
To make a necklace shorter, the cost is $30 which includes insured shipping both ways. 
How do I determine which length necklace to purchase?
Necklace length mostly depends on body build. Typically, for a slender or petite woman, 16" falls just on the collar bone and is ideal for everyday use. For more of a choker look on a slender woman, 15" is best. For athletic and larger builds, 18" is most popular for everyday use. For a longer look and/or for wider necks, 20" is most comfortable. As we mentioned above, we are happy to make your necklace longer after purchase but it is more cost effective to make a necklace shorter, rather than longer so it's best to be safe and purchase one size up if you are not sure. The cost to make a necklace shorter is $30, which includes insured shipping both ways. 

How do I know what length bracelet to purchase?
If the bracelet is a gift and you do not want to ask the recipient to measure her wrist, keep in mind that 6.5" is a small, 7" is a medium and 7.5" is a large. Each size has an additional 1/2" chain extender attached to leave some wiggle room. 
If you would like to measure your wrist, we suggest using a string to measure. If you do not have string, you can even use dental floss. ;) Wrap the string around the widest part of your wrist, just above the wrist bone. Measure the length of the string with a ruler. Take that measurement and add about a 1/4 an inch and that would be the optimal length. So if your wrist measures 6 3/4", 7" would be ideal. You can determine if you would like to go bigger or if the 1/2" extender is ample. Some people prefer a more fitted bracelet while others prefer it loose. 
Can I have a custom length made in a bracelet or necklace?
Yes! On occasion, we get requests for lengths that we do not offer. Please contact us  and we will let you know what is possible and what the cost with be. 
What is the best way to determine my ring size?
Our best advice to determine ring size is to order one of our free ring sizers! We mail them them out to you on the next business day.  Please limit one ring sizer per customer. Order a ring sizer here.
What size are your gemstones in the Birthstone Collection?
The gemstones we use in our Birthstone items are 4mm. They are just a little larger than 1/8". 

Are your gemstones real?
We proudly use natural and sustainably grown gemstones. The gemstones that are sustainably grown are rubies, emeralds and sapphires. Our sustainably grown stones are lab grown, they are clones of actual stones, they are not synthetic. All of the other birthstones we use are mined from the earth. 
Is the gold you use real?
Yes, we use solid 14k yellow gold and white gold for our Personalized Birthstone Collection.